Customer service and conversations in one window
Customer messages arrive in the chat centre, and the team discusses them right next to it, in its own chat. The agent sees the customer card with deals and campaigns and replies without leaving the workspace.
The module runs on the Aiatos platform and is built into Letteros: same sign-in, same projects and teammates.
What it does
Chat centre
Telegram conversations with clients in one feed, each with an owner.
One customer card
The client in a chat is the same person as in the CRM and the mailing base, so no history gets lost.
Team chat
Channels and direct messages for the team next to client conversations.
One bot
The project Telegram bot receives client messages and sends campaigns from Sender.
WhatsApp
WhatsApp messages land in the same feed as Telegram.
How to start
- 1
Bot
Connect the project Telegram bot.
- 2
Team
Decide who answers clients.
- 3
Replies
Reply from the chat centre.
Works together with
One platform for sales, marketing and service
Every team works with one customer card. Communications go out by email, Telegram, WhatsApp, push, pop-ups and ad accounts.
- Sales CRMDeals by stage, companies and people. The customer’s campaigns and conversations show right on their card.Learn more
- Marketing CRMBase, segments, campaigns and flows. A flow writes to the customer on its own when they take the right action.Learn more
- Service and contact centreMessenger conversations in one feed, each with an owner. The agent sees the full customer history.
- Telegram
- Mobile push
- Web push
- Pop-ups
- In-app
- Retargeting
Try Letteros for free
Signing up through Telegram takes a couple of minutes. Once your request is approved, the project gets 2,000 tokens for 7 days.